1. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number and link to track your package.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
3. Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of placing them. Contact us immediately at contact@fortunatejewelry.com for assistance.
4. What should I do if I receive a damaged or incorrect item?
Please contact us at contact@fortunatejewelry.com within 7 days of receiving the item. Include your order number and photos of the issue.
5. Do you ship internationally?
Currently, we only ship within the United Kingdom.
6. How can I contact customer support?