Refund policy

Eligibility for Returns

• Items must be returned within 30 days of receipt.

• Items must be unused, in their original condition, and include all original packaging.

Non-Returnable Items

• Custom or personalized items.

• Sale or clearance items.

Return Process

1. Contact our support team at contact@fortunatejewelry.com to initiate a return.

2. Provide your order number and a brief description of the reason for return.

3. We will provide you with a return shipping address and instructions.

4. Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.